Unlike a number of the people posting hateful reviews, I understand business. I understand the negative impact of giving someone a quote over the phone when you haven't seen the problem, only to have a really angry customer in your face because they failed to tell you about ALL of the problems. Auto Craftsmen isn't, nor have they ever been, the "cheapest" solution to get your car back on the road. They set a very high bar for safety AND reliability. The 230K miles on my Toyota 4Runner is a perfect example of how reliable they can make your vehicle. You get what you pay for, whether it's food, clothing or automotive service. If you're looking for cheap, don't go here. If you're looking for amazing quality work, fair and honest explanations of what's going on, keeping your vehicle safe and reliable... with free loaner cars and friendly staff, then go here. I have been for over a decade and have easily found them the best automotive mechanic option I've used (across 20 years and 3 states).