Mon - Fri: 8:00 AM - 5:30 PM
5

Honest, trustworthy service. Very difficult to find that in a mechanic. Convenient to use their cars when dropping my own off to have work done. They're affordable and competent. I do wish they accepted at least some parts from the customer for install without the labor charge penalty.

5

We have been taking our old trucks and newer Subarus to Auto Craftsmen for years. The service is exceptional, the staff is knowledgeable and friendly. They always go out of their way to explain the problem/options before they start to work on the vehicle. If something unanticipated comes up during the work, they call to discuss the issue before proceeding. At the end of every job we receive a detailed report of any maintenance that might be anticipated in the future - from mileage left on tires to brake wear. We always get a follow up call after service to be sure that things are running smoothly. We wouldn't think of taking our vehicles anywhere else.

5

Always good service and a friendly atmosphere. Over the past few years I've had a number of services performed on my aging Prius by Auto Craftsmen. They've worked with me to find safe solutions while keeping the costs down. Plus they offer a local drop-off and pick-up van service which makes my life so much easier. I'm very satisfied.

5

Unlike a number of the people posting hateful reviews, I understand business. I understand the negative impact of giving someone a quote over the phone when you haven't seen the problem, only to have a really angry customer in your face because they failed to tell you about ALL of the problems. Auto Craftsmen isn't, nor have they ever been, the "cheapest" solution to get your car back on the road. They set a very high bar for safety AND reliability. The 230K miles on my Toyota 4Runner is a perfect example of how reliable they can make your vehicle. You get what you pay for, whether it's food, clothing or automotive service. If you're looking for cheap, don't go here. If you're looking for amazing quality work, fair and honest explanations of what's going on, keeping your vehicle safe and reliable... with free loaner cars and friendly staff, then go here. I have been for over a decade and have easily found them the best automotive mechanic option I've used (across 20 years and 3 states).

5

I won't bring my car anywhere else but here! I drive past 5 other auto repair shops from home to get to the one I know I can trust. ASE Master Mechanics, friendly and reliable service, honest professionals.

5

I've been going to Auto Craftsman for over 10 years. I never thought about going there until a good friend recommended them. I am always impressed at the professional and friendly service of the entire staff. I can't imagine going anywhere else. MikeP

5

I am amazed at the service I get at Auto Craftsmen on Route 2 on the road to Middlesex. They take you back to the shop to show you what the car needs, then usher you to their cozy waiting room complete with plants, coffee, snacks, reading matter, and a very warm and personable receptionist who will drive you into town if you need it. It's way above service I have ever had at any other shop. The mechanics are careful, thorough, conscientious, and courteous. They really take care of you there.

5

Amy and Mark and team are amazing! I have been a customer for almost 6 years and have had a wonderful experience every time! It is so convenient that they have loaner cars so that I can leave my car and get to work! They also give you a gift thanking you for your business every time! I LOVE the creemee coins from Dairy Creme!!! Trustworthy and reliable!

5

My wife and I regularly take our vehicles to Auto Craftsmen. Amy and Mark, as well as the rest of their team, are incredibly knowledgeable, and very patiently willing to explain anything and everything related to proper maintenance and service of our vehicles.Such expertise and competence coupled with their willingness to always work with our schedules in mind, and stellar customer service easily made loyal customers out of us. We trust Auto Craftsmen completely, and recommend them very highly.

5

I can't imagine taking my car anywhere else whether for routine maintenance, repairs, or even little things like tire changes. With well over 100,000 miles on my vehicle I really appreciate that the mechanics always break things down for me as "this is what you need to do now, this is what you need to soon, this would be good for you to do before too long, and this would be good to do when you can." It allows me to budget for repairs and keeps my car running smoothly- whether I'm running errands in town, exploring back roads, or visiting family in Boston. I appreciate how efficient Auto Craftsman is with the time it takes to get things done and the small courtesies like loaner vehicles or arranging for the bus to make an extra stop. I am definitely a customer for life!

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