When I drop off my car at Autocraftsmen, I really feel taken care of. Grayson, the office manager is open in communicating with me what my car needs. He recently told me that I was looking a big engine repair job, gave me an estimate of the cost, and a timeline of when it might be needed. He was also okay with me shopping around for the work. But having Autocraftsmen do the work is a no brainer, as there aren't too many fix-it shops that will give you a free loaner for the day so you can get to work, take kids to practice, etc., even if the repair job only takes an hour. The experience and professionalism of the staff are bar-none and that is why Autocraftsmen gets five full stars!