Montpelier Auto Repair

I am amazed at the service I get at Auto Craftsmen on Route 2 on the road to Middlesex. They take you back to the shop to show you what the car needs, then usher you to their cozy waiting room complete with plants, coffee, snacks, reading matter, and a very warm and personable receptionist who will drive you into town if you need it. It's way above service I have ever had at any other shop. The mechanics are careful, thorough, conscientious, and courteous. They really take care of you there.

Amy and Mark and team are amazing! I have been a customer for almost 6 years and have had a wonderful experience every time! It is so convenient that they have loaner cars so that I can leave my car and get to work! They also give you a gift thanking you for your business every time! I LOVE the creemee coins from Dairy Creme!!! Trustworthy and reliable!

My wife and I regularly take our vehicles to Auto Craftsmen. Amy and Mark, as well as the rest of their team, are incredibly knowledgeable, and very patiently willing to explain anything and everything related to proper maintenance and service of our vehicles.Such expertise and competence coupled with their willingness to always work with our schedules in mind, and stellar customer service easily made loyal customers out of us. We trust Auto Craftsmen completely, and recommend them very highly.

I can't imagine taking my car anywhere else whether for routine maintenance, repairs, or even little things like tire changes. With well over 100,000 miles on my vehicle I really appreciate that the mechanics always break things down for me as "this is what you need to do now, this is what you need to soon, this would be good for you to do before too long, and this would be good to do when you can." It allows me to budget for repairs and keeps my car running smoothly- whether I'm running errands in town, exploring back roads, or visiting family in Boston. I appreciate how efficient Auto Craftsman is with the time it takes to get things done and the small courtesies like loaner vehicles or arranging for the bus to make an extra stop. I am definitely a customer for life!

We love Auto Craftsmen. They are the best in every way!

We've serviced our 2010 Honda Insight exclusively at our Honda dealership until our AC stopped working and Honda couldn't fit us in, a real problem in these soaring temperatures. After searching the web for local shops, we found Auto Craftsmen and were impressed with the thorough and respectful initial phone conversation. We committed to a fairly lengthy repair involving multiple parts. Now, a week later, our AC is working better than it did when our Insight was new. Best of all, we feel we've found an honest reliable shop with a great waiting space and excellent customer care values. We'll be taking all our car business to Auto Craftsmen in future. Thank you Frances Marie, Amy, Mark, and the men who did the work. We spend a lot of time on the road and are relieved to find a thorough and trustworthy car repair shop.

A friend and I were passing through Vermont on a long road trip, or so we thought. Fate had it that several car troubles would align themselves about 10 miles outside of Montpelier, where the sun doth shine and the moon doth glow. A very helpful stranger recommended that we spend the night in town and visit Auto Craftsmen in the morning. This was a sign of what was to come. The next morning Auto Craftsmen placed us in the front of the line, considering our time requirements, and provided us with transportation to and from the center (if such a thing exists) of Montpelier. The repairs were top notch, proven by a quick 1,000 miles of testing. The prices were extremely fair, despite my lack of ability to shop around or even come back if something went wrong. The people were helpful, the waiting room was comfortable, and we even got tokens for free ice cream next door at the end! The entire experience turned out to be a great detour.

As a 74 year old lady driver, living on a back road in the BEAUTIFUL mountains of Vermont, I need dependable transportation. I need a service garage that will be patient with me through my "long winded" concerns and questions. Thus I say to you, my elderly sisterhood, Auto Craftsmen will listen and provide. Of course, you need to do your part by having your vehicle on regular maintenance schedule, which Auto Craftsmen will print out for you/explain to you. Can you think of another thing that is as satisfying at our age as A CAR THAT GOES?

I don't ordinarily write reviews about anything, so this going to be important. Auto Craftsmen is hands-down the most trustworthy and competent shop you could ever hope to bring your vehicle to. I have been bringing my vehicle to this shop for about 5 years now and cannot speak highly enough (here) to how their Excellent Service and Honest Approach to advising me what to do to keep my truck safe and on the road. I know that they care about me as a customer and not just another job and it shows in the way the shop is run and the services they offer. As far as anything auto is concerned: Honesty is very important; also important is feeling like you get what you pay for and it's done right the 1st time. I know what to expect each time I leave my vehicle at Auto Craftsmen and their loaner cars (and bikes) are extremely useful when either me or my wife needs one. They are beyond reliable as far as quality of service and offer all (if not more) of the conveniences that some of the dealership-kind of repair shops are trying to be or become. Other shops have actually commented on the quality of work that Auto Craftsmen's mechanics recently did on my vehicle... "Boy, they did a nice job!" -It's times like that when you know that Auto Craftsmen is the repair shot that sets the bar and where I plan to squeeze another 12 years out of my truck (and that's cash in my own pocket in the long run IMHO !) Wanted to thank Amy and her staff also for all of the philanthropic promotions they offer and just caring about good service and the reputation that follows. -THANKS! -R.P.

I was having issues with the air conditioning in my Tacoma. The folks at Auto Craftsmen got me in quickly, diagnosed the problem and had it repaired the same day. As always they were very thorough to explain everything. No place better for routine maintenance or for that nasty "surprise".